Calling Programs, Rates, Fees & Taxes
Calling Programs
Several different calling programs are available:
- Direct-Collect Billed – You accept the call charges when the offender calls you. You will receive a monthly
invoice detailing your calls. This account will be automatically created when you register with the Embarq Friends & Family Enrollment Center.
- Friends & Family Prepaid – Telephone number owner prepays for service. Once the account has been established,
anyone can fund the account. Refunds are available for 365 days from date of last activity.
- Offender Prepaid Debit – You can fund the Offender's Prepaid Debit account. You do not need to be on the Offender
Visitor List to fund the account. Please note: Funds placed in offender accounts become the property of the offender, and can be used to call anyone.
Friends & Family members will not be able to request refunds from these accounts.
Rate Schedule
Friends & Family Account
Allows an offender to call a specific friends & family member phone number
| Payment Method |
Local/Intrastate (per minute) |
Interstate (per minute) |
| Direct-Collect Billed |
$0.26 |
$0.43 |
| Friends & Family Prepaid |
$0.26 |
$0.43 |
Offender Account
Funds placed in offender accounts become the property of the offender.
Friends & family members will not be able to request refunds from these accounts.
| Payment Method |
Local/Intrastate(per minute) |
Interstate(per minute) |
| Offender Prepaid Debit* |
$0.234 |
$0.387 |
*Offender Prepaid Debit calls receive a 10% discount off Friends & Family Account rates. The rate displayed above reflects this discount.
Fees & Taxes
Friends & Family Account
| Billing Method |
Fee Amount |
Fee Type |
| Direct-Collect Billed |
$2.49/month |
Statement Processing Fee |
| Prepaid |
$0.00 |
N/A |
| Payment Type |
Fee Amount |
Fee Type |
| Check or Money Order by mail* |
$0.00 |
N/A |
| CBS - Credit Card by phone or web* |
$5.00 |
Credit Card Processing Fee |
| JPay - Kiosk, Web, Phone, or Cash Location |
Varies |
See table below |
| Western Union ** |
Varies |
Visit Western Union location or WesternUnion.com. |
* Minimum funding amount is $25.00 and maximum is $100.00.
** Fees for prepaid funding through Correctional Billing Services (CBS) and JPay are not subject to change.
Fees for Western Union are subject to change; please see WesternUnion.com or visit a Western Union location for details.
Separate government-mandated taxes and regulatory fees will apply to the cost of the call.
Offender Prepaid Debit Account
| Offender Funding Method |
Fee Amount |
Taxes |
| Purchase from Commissary |
$0.00 |
Deducted at Point of Sale |
| Friends & Family Funded |
See Below |
Deducted at Point of Sale |
| CBS - Check or Money Order by mail* |
$0.00 |
|
| CBS - Credit Card by phone or web* |
$5.00 |
N/A |
| JPay -Kiosk, Web, Phone, or Cash Location |
Varies |
|
* Minimum funding amount is $25.00 and maximum is $100.00.
JPay Prepaid and Offender Debit Account Fees
| Payment Form |
Funding Amount |
Fee |
| Internet |
$0.01 - $100.00 |
$7.95 |
| Phone |
$0.01 - $100.00 |
$8.95 |
| Lobby Kiosk Cash |
$0.01 - $100.00 |
$4.95 |
| Lobby Kiosk Credit Card |
$0.01 - $100.00 |
$6.95 |
| Cash Store - MoneyGram |
$0.01 - $5,000.00 |
$9.95 |
Visit JPay.com
eMessaging Fees
| Message Method |
Cost |
| Internet |
$0.44 |
| 
