REGISTRATION

Welcome to Texas Friends & Family Enrollment Center

On this site you will find information on how to register to receive calls from an offender located at a Texas Department of Criminal Justice (TDCJ) facility.

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What is required to register?

In order to receive calls from an offender, the Texas Department of Criminal Justice (TDCJ) requires that you register and meet the following requirements:

1. The name on your driver's license must match the name on your telephone service bill/listing

2. You must agree to the following conditions:

  • You are the registered owner of the phone that will receive calls from the offender
  • You will allow offender calls to this phone
  • You are at least 18 years old
  • You will not forward calls, make 3-way calls or use a speakerphone on calls received from the offender
  • You understand that eligible offenders are not allowed to speak to any adult that is not listed on their Approved Calling List

3. If you don't possess a Texas Driver's License or State ID, you will be asked to upload a photo or photocopy of your out-of-state driver's license.

4. If you have a postpaid cellphone, you will be asked to upload a legible copy of your last post-paid cell phone bill that shows:

  • Cell Phone Number
  • Customer Name
  • Cell Phone Company Logo
  • Billing Address (Note: Usually on the first 2 pages)
  • Monthly Basic Phone Charge (Note: This is usually on the Account Summary Page)

Choose an option

REGISTER YOUR PHONE

OR

CHECK MY STATUS

The following rules apply to the system:

  • Phones are available from 7:00 AM – 10:00 PM, unless conditions dictate a change
  • Calls are limited to 30 minutes
  • You will hear a warning message one minute before being disconnected
  • Offenders have unlimited minutes per month
  • All calls, except to the Attorney of Record, are subject to monitoring, recording and voice recognition to complete call
  • Calls may only be made to home landline telephone numbers or postpaid cell phones within the continental United States, Hawaii and Alaska.
  • No calls are allowed to 800 numbers, pay phones, international numbers, or virtual numbers like Magic Jack, Vonage, Ooma and Lingo

The Offender Telephone System (OTS) allows eligible offenders to make paid telephone calls to friends and family members.

  • Texas Department of Criminal Justice has contracted with CenturyLink Public Communications, Inc. to provide calling services to the offenders at the facilities of the TDCJ. Our recipients are friends, relatives, and attorneys who receive calls from the offenders.

  • Offenders with major disciplinary problems, gang affiliations, or on death row will not have access to the telephone system.

  • You do not have to be on the offender's visitor list in order to register and receive phone calls from the offender.

Victims Information

If a victim does not wish to receive calls from offenders, they should contact the
VICTIM SERVICES DIVISION  •  8712 Shoal Creek Blvd., Ste. 265  •  Austin, Texas 78757  •  Tel: 1-800-848-4284

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