You can now check the status of your current enrollment!

  1. ONLINE clicking here and then click on check status

  2. Over the phone. Please be sure you are calling from the number you have registered.

  3. Be sure you have already followed the instructions to register your phone. If you have not previously registered your phone, please click here to enroll.

  4. Call 1.866.806.7804, option 1 for English or 2 for Spanish, then option 2 to check status. You will then need to enter the offender's TDCJ#. You will receive a recording with the status of your enrollment and will also be able to press an option to speak with a representative.

Complaints about CenturyLink or Securus Correctional Billing Services (SCBS) service should be forwarded in writing to:

  • Texas Department of Criminal Justice
    Information Technology Division
    Offender Telephone System Contract Manager
    P.O. Box 4016
    Huntsville, TX 77342-4016

    NOTE: The Texas Department of Criminal Justice can only address complaints regarding offenders in its custody.

You can contact us by using the form provided below:

*First Name *Last Name *Email *Phone Number *TDCJ Number *Comments


By mail:

CenturyLink Friends and Family Enrollment
720 Western Blvd
Tarboro, NC 27886

By phone:

Toll free: (866) 806-7804 (Call Center hours of operation 8 am – 8:30 pm Eastern)