You can now check the status of your current enrollment!

  1. ONLINE: Click here and then click on check status

  2. Be sure you have already followed the instructions to register your phone. If you have not previously registered your phone, please click here to enroll.

Complaints about Securus Correctional Billing Services (SCBS) service should be forwarded in writing to:

  • Texas Department of Criminal Justice
    Information Technology Division
    Inmate Telephone System Contract Manager
    P.O. Box 4016
    Huntsville, TX 77342-4016

    NOTE: The Texas Department of Criminal Justice can only address complaints regarding inmates in its custody.

You can contact us by using the form provided below:

*First Name *Last Name *Email *Phone Number *TDCJ Number *Comments


By mail:

Texas Friends and Family Enrollment Center
4000 International Pkwy
Carrolton, TX 75007